James is the CEO for Rightly a service to help consumers own their data, the CEO for JamDoughnut a consumer loyalty service as well as an executive for the Collaboration Network, consumer expert for the Office of Road and Rail.
James is also the founder of Resolver.co.uk, a free online complaints service that James grew to help over 18 million consumers a year to resolve their disputes. He has advised the Government on consumer issues and helped the Scottish Government development the strategy Consumer Scotland.

A winner of Social Entrepreneur of the year, James is a non-executive for a number off start-ups. His focus is on helping businesses deliver market-leading customer service, while helping consumers understand and exercise their consumer rights.
James has previously written for three national newspaper columns.