Our information is available in either English or Welsh. We also welcome enquiries, complaints and applications in different formats. Please tell us what you require, and we will provide this information as quickly as possible. This may include requesting the following:

• Braille

• Large print

• Spoken word /telephone

• Easy Read

•Digital or hard copy format

•Coloured paper or colour contrast

• Video call (during mediation only)

• British Sign Language

• A document translated to the Welsh language

How to make a Request

You can email info@railombudsman.org with your requirements including a delivery address, call the team on 0330 094 0362, or contact us using other channels. 

When will I receive my document?

Please allow 10-15 working days for your document to arrive from the date of your request.