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New Rail Ombudsman Launches
The first ever Rail Ombudsman service is launching today, as part of the industry’s efforts to uphold the highest standards in its complaints process and to increase customer satisfaction.
From all the team at the Ombudsman we would like to send you best wishes for the Festive Season and New Year.
During this time we will be closed from midday on 24 December, returning on 2 January.
You can continue to raise disputes with us online and they will be reviewed upon our return.
The first ever Rail Ombudsman service is launching today, as part of the industry’s efforts to uphold the highest standards in its complaints process and to increase customer satisfaction.