Helen graduated in economics in the early 2000s and then promptly started work in the financial sector, at Stepchange Debt Charity (then the Consumer Credit Counselling Service) which helps people in debt make plans to get out of it. This focus on companies that help the consumer continued, most recently in her working for consumer campaigning website MoneySavingExpert. Helen has held a variety of positions there, and is currently one of the site’s deputy editors.
Gobi brings a wealth of experience in travelling both domestically and internationally to the Board.
As a graduate with honours in Computer Aided Engineering at the University of Hertfordshire, his computer aided design skills found him starting his working career in Civil Engineering. Gobi started off as a CAD technician before developing his skills and experience to become a Highways Engineer. He has worked in various aspects of this sector and has over 15 years’ experience on both the consultancy and client side.
Gobi also has a vast amount of experience and success in the world of sport.
His eagerness to overcome his disability has seen him navigate through sport’s competitive pathways and he knows the attributes required to succeed. Starting from grassroots and club level, he has gone on to represent England at International level in two sports. Initially starting out as a Para-swimmer in his younger years, Gobi made the transition into Para-Badminton where his achievements include a European Championship Gold medal, a World Championships Silver medal, and he was also an Olympic Torchbearer at the London 2012 games. He continues to represent England, with his career now spanning over 15 years.
His international exploits through Badminton have also helped to progress his working career. His experience in worldwide air travel has led him to be brought into The Stansted Airport Consultative Committee (STACC) as a representative for Passengers with Reduced Mobility.
Gobi’s desire to try and help inspire others has provided him with several opportunities share his experiences and give advice to those who need it.
In both sport and in his professional career, Gobi tries to encourage people, particularly within the disability community, to achieve as much as they can.
He now sits as an Executive Board Member at Herts Sports Partnership, the county sports Partnership for Hertfordshire. Furthermore, he is also a trustee of the Anders Disability Badminton Charity (ADBC), which serves to support badminton players by helping to bridge the gap between grassroots badminton and the competitive pathway.
Richard has been working for Dispute Resolution Ombudsman since 2019, primarily in the financial management of the rail contract. He graduated with a BA (Hons) in Business studies from the University of Northumbria in 1990.
In 1992, he qualified with the Associates of Cost and Management Accountants (ACMA). He has worked for brands including Gillette for which he undertook an international assignment in Boston Massachusetts, in roles of increasing responsibility in the Finance Function. Richard worked for Apple between 2001 – 2016 in a variety of Financial Controller Roles – covering the UK, Scandinavia, France, Germany in addition to the Pan European Online Business.
James has been a Director of the Ombuds Group since 2020. He founded and grew Resolver.co.uk, which helped consumers recover £4 billion in claims for free and built case-handling systems for Ombudsman services, parking appeals, and Open Banking. He also founded and scaled one of the UK’s leading cashback apps. James was a co-founder of the Collaboration Network, previously served as a consumer expert for the Office of Rail and Road, and currently sits on the Civil Aviation Authority Consumer Panel and the Civil Justice Council. He was also a founding Director of Consumer Scotland.cSocial Entrepreneur of the Year award winner, James has advised numerous start-ups on scaling and growth. His focus is on helping businesses deliver market-leading customer service experiences while empowering consumers to understand and exercise their rights. He has also written columns for three national newspapers.
Judith read Law at King’s College London for 3 years before graduating with honours in 1998. She then went on to complete the Legal Practice Course (LPC) and a training contract before qualifying as a solicitor in 2001. She was previously employed by a City Law firm, practising in Commercial Law. Judith joined the Ombudsman in 2011 and now specialises in Alternative Dispute Resolution (ADR).
Since her appointment, she written and presented a wide variety of accredited training courses on Consumer Law and Compliance tailored to the sectors within which the Ombudsman operates. Judith is a regular speaker at industry and ombudsman conferences and events. Judith is the current Chair of the Ombudsman Association Policy Network and serves as a member of the Civil Justice Council’s ADR Liaison Panel. She has written extensively on ADR and consumer issues and the co-author of the due to be published Ombudsman content for Atkins Court Forms.
Jonny joined the board as a Non-Executive Director in 2019. He has been Clerk and Chief Executive of the Furniture Makers’ Company since 2012 and is also a current director of the Forces Pension Society. Previous appointments include running FIRA international. He holds an MBA from Cranfield University and a diploma in Marketing.
Joanne started working at the Ombuds Group in January 2025. She is a recognised, dynamic leader specialising in service transformation and business excellence. With vast experience, she has successfully led large-scale operational transformations, improved customer satisfaction (CSAT & NPS), increased employee engagement, and delivered significant cost efficiencies across diverse industries.
With expertise in supply chain optimisation, quality improvement, and cross-functional collaboration, Joanne has a proven track record of engaging and developing teams to achieve outstanding results. She has fundamentally reshaped service delivery models for major organizations, influencing top-tier business strategies, driving profitability, and laying the foundation for scalable growth.
Joanne has driven transformational change, optimised business processes, and created impactful customer-focused strategies for global organisations.
John Peerless has over 40 years of experience in consumer protection. Qualifying as a Weights and Measures Inspector he eventually became the Head of Trading Standards at Brighton & Hove City Council. He led a regional fraud team (SCAMBUSTERS) for a couple of years before returning to Brighton & Hove in 2011. He is now their Principal Trading Standards Officer with special responsibility for tackling rogue trading.
He has held many leadership roles including Chair of the Association of Chief Trading Standards Officers, President of a local Credit Union and Board member of the National Anti Fraud Network. He became a Fellow of the Chartered Trading Standards Institute and is also a former Chair. John is hugely respected and influential figure in Trading Standards and has continued to develop his role as a consumer champion by becoming a Board member of the British Institute of Kitchens, Bathrooms & Kitchens Installation as well as this organisation. An avid rugby fan he now coaches junior football and manages an under 11’s team.
Kevin was appointed in 2008 and is responsible for directing the activities of the Ombudsman. He read law at university for 3 years and graduated with honours, prior to studying to be a Barrister in London at the Inns of Court School of Law. He was called to the Bar by the Honourable Society of the Inner Temple, after successfully passing his Bar exams and is also professionally qualified by the Chartered Institute of Arbitrators (CIArb). Having initially served for a period of four years between 2015- 2019, in 2021 Kevin was re-elected to the Board of Directors of the Ombudsman Association, a body that advises government and helps to oversee the ombudsman and complaint handling landscape in the UK, Ireland, British Overseas Territories and British Crown Dependencies. In November 2018, Kevin was invited to join the Board of Trustees at Citizens Advice Stevenage.
Kevin has a dual-mandate serving also (from the 1st January 2022) as the Chief Ombudsman at the Independent Football Ombudsman (“IFO”), a scheme that was established by the football authorities (The Football Association, The Premier League, and The Football League) to receive and adjudicate on complaints which have not been resolved at an earlier stage. Prior to this appointment, Kevin sat on the IFO’s Advisory Board between 2015 and 2021 where he advised his predecessor on football-related casework and dispute resolution procedures.
Kevin has a keen interest in consumer affairs and has appeared several times on television, radio and in the press to provide expert opinion on a range of issues that affect consumers. He has a specialist understanding of consumer law and has written and presented a series of accredited courses and seminars in this field.
Kevin was previously employed for 2 years as in-house legal counsel at a global certification and testing business and in 2005 he was part of the team of advisers that set up the University of Hertfordshire Law Clinic, a pro-bono legal advice centre that served the local community. Kevin’s previous non-legal and ADR career includes positions in the retail, financial and online gaming industries.
Kevin and his colleague, Deputy Chief Ombudsman Judith Turner, are the co-authors of Volume 28 of Atkin’s Court Forms and Precedents on Ombudsman schemes in England and Wales. Published by LexisNexis in 2020, it forms part of the UK’s only encyclopaedia of civil litigation forms, precedents and procedure and is a leading authority on the process that should be followed by complainants.
