James has been a Director of the Ombuds Group since 2020. He founded and grew Resolver.co.uk, which helped consumers recover £4 billion in claims for free and built case-handling systems for Ombudsman services, parking appeals, and Open Banking. He also founded and scaled one of the UK’s leading cashback apps. James was a co-founder of the Collaboration Network, previously served as a consumer expert for the Office of Rail and Road, and currently sits on the Civil Aviation Authority Consumer Panel and the Civil Justice Council. He was also a founding Director of Consumer Scotland.cSocial Entrepreneur of the Year award winner, James has advised numerous start-ups on scaling and growth. His focus is on helping businesses deliver market-leading customer service experiences while empowering consumers to understand and exercise their rights. He has also written columns for three national newspapers.